What size should I buy? If you're unsure about sizing, please refer to the additional information section available on each product page for dimensions of the product.
Can I cancel my order? Once an order is placed, we are unable to alter or cancel it at this time. We hope to offer a cancellation window in the future.
How do I change my order? We will do our best to accommodate any changes to your order within 24 hours of purchase. Please contact us with your request.
Can I add a gift note to my order? Yes! You can add a personalized gift note during checkout, and we'll include it with your order.
B. AVAILABILITY
Where are La Panache pieces available for purchase? At the moment, you can shop our collection through our website, www.lapanache.us. We will soon be selling our products on various marketplaces; details will be made available soon
Do you have a physical location? We primarily operate online, which allows us to offer competitive prices to our customers. Occasionally, we showcase our products at pop-ups, or special events. Follow us on Instagram or subscribe to our Newsletter to stay updated on where you can find us in person!
C. SHIPPING
Do you ship internationally? At this time, we do not offer international shipping. We currently ship within the United States only.
What are your delivery timelines? Orders are typically processed within 24 working hours and delivered within 5-8 business days, depending on your location. Please note that during peak seasons or due to unforeseen circumstances, shipping times may vary.
Do you offer expedited shipping? Yes, we do offer expedited shipping. To request expedited shipping, please email us at info@lapanache.us as soon as you place your order. Please note that expedited shipping incurs an additional cost that may vary based on factors such as product weight, shipping provider, timeframe, and destination. Additionally, the free shipping offer for orders over $100 does not apply to expedited shipping requests.
Do you ship to PO Boxes or APO/FPO addresses We do not ship to PO Boxes or APO/FPO addresses.
How can I track my order? Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress.
What should I do if my package arrived damaged? Our packaging is designed to keep your product well protected. However, we understand that damage during transit can occur. If your package is lost or damaged, please email us at info@lapanache.us with 2-3 clear pictures of the product from different angles. We will investigate the issue and assist you in resolving it.
D. PRODUCT CARE
How can I care for my La Panache pieces? To maintain the quality of your handmade decor, avoid contact with liquids and moisture, as items may tarnish. Store them away from excessive sunlight and heat to prevent damage. Care instructions for each product can also be found on its respective product page.
E. REFUND, RETURNS & EXCHANGE
How can I care for my La Panache pieces? To maintain the quality of your handmade decor, avoid contact with liquids and moisture, as items may tarnish. Store them away from excessive sunlight and heat to prevent damage. Care instructions for each product can also be found on its respective product page.
Do you offer refunds or exchanges? We do not offer refunds, returns, or exchanges at this time. However, we understand that unique situations may arise, and we’re happy to assess requests on a case-by-case basis. Please reach out to our team, and we’ll do our best to assist you.
My piece is not exactly as pictured; can I return it? Due to the handmade nature of our items, variations in color and appearance are expected, making each piece unique. Therefore, we do not offer returns and sell each item "as-is."
What is your return policy? Currently, we do not accept returns. However, depending on the situation, we will try our best to work with you to resolve any issues.
Can I exchange my product for a different one? We do not offer direct exchanges at this time. If there is an issue with your item, please email us at info@lapanache.us for assistance with your Order # and the details.
What if my item arrives defective or damaged? Our packaging is designed to keep your product well protected. However, we understand that damage during transit can occur. If your package is lost or damaged, please email us at info@lapanache.us with 2-3 clear pictures of the product from different angles. We will investigate the issue and assist you in resolving it
Are sale items eligible for return or exchange? All sale items are final sale and cannot be returned or exchanged.
What should I do if I received the wrong item? Your satisfaction is important to us!Please contact us at info@lapanache.us within 48 hours of receiving your order. We will arrange for the correct item to be sent to you at no additional shipping cost.
F. PAYMENT & SECURITY
What payment methods does La Panache accept? We accept Visa, Mastercard, American Express, Discover, PayPal, Venmo, Apple Pay, Google Pay, and ShopPay. Unfortunately, we do not accept Zelle at this time.
When will I be charged? Payments made by credit or debit card are processed immediately upon purchase.
Do you offer any financing options? We do offer Shop Pay installments, which can be opted for at the time of checkout.
Is it safe to use my credit/debit card on the La Panache website? Yes, it is completely safe to use your credit or debit card on our website. We use secure, encrypted payment gateways powered by Shopify Payments, which ensures your card details are processed safely. We never store your full card information on our website.
